mySidewalk Gets Glendale Fire to Emergencies Faster

"My goal is to leave this department better than I found it," he said. "mySidewalk has been a key part of that process and has empowered me to change the culture and improve turnout times. When we see that turnout time is decreasing, that means our productivity is increasing, and we’re trending positively.”

This heightened focus on response times has innovated how Glendale evaluates the department’s overall performance – they even use it as an employee evaluation metric.

"Through the delivery of data and the telling of the story, mySidewalk has allowed me to show why we do what we do. And I think that has a big, big impact.”

Using mySidewalk's Fire Performance Dashboard has empowered the Glendale team to show the people who deliver service over 19,000 times a year, why their work matters.

“From the very start, the entire team has worked with us to build our dashboard. They’ve been dedicated to making sure that it meets our needs. And really, we've built a friendship. I don’t look it at this as a contractor providing a service. I look at it as friends giving us the tools to better do our job. And I truly think that no organization will regret the decision of looking at mySidewalk for their data-driven decisions.”

Glendale Fire is a true leader in the safety industry. They are also proof that having the right data can help you save more lives. 

We’re excited to partner with Glendale Fire to scale their mySidewalk success and create a City Performance Dashboard, that will incorporate all of their divisions. Our goal is to democratize their data and deliver a story that conveys the impact of their work. A story they can share with their residents, and with one another.

mySidewalk has partnered with hundreds of fire departments across the country to help teams get to emergencies faster.

For example, we’ve helped the Springdale, AR Fire Department cut 30 seconds off of their ERF total time, see their dashboard.

We've also helped fire teams like Monrovia improve their goals by 10%, see their dashboard.

Our Fire Performance dashboard empowers you with the data you need to make critical decisions:

• Incident analysis: how many incidents, where, and what kind.
• Response analysis: metrics for six response time categories to help you understand how long responses take and maps to identify where times are highest.
  Goals analysis: clear understanding of how often (and where) benchmarks are met for each response time category.
  Granularity: we know you need more than an overall number. We'll perform all three types of analysis for your fire department as a whole and for each station.